Frequently Asked Questions (FAQ)
Do you combine shipping on multiple orders?
Yes, but we do tend to ship orders quickly (within 1-3 business days). Use code ADDON for free shipping if adding one yard to an open order. If you place multiple orders before your pending order ships, they will automatically be combined, and any extra shipping paid will be refunded. No action required on your end.
Do you really offer free shipping?
Yes, our shipping to US addresses is free for our customers, as long as the order is 2 yards or more. For orders that are less than 2 yards, there is a $2.50 shipping charge. This charge is refundable if you are combining with an already open order, or use code ADDON when adding one yard to an open order to have the charge wavied.
Do you ship internationally?
Yes, we will ship to anywhere in the world. While our international shipping is not free, it is discounted by the amount we would normally cover in US shipping. ($7 discount on PFREs, $12 discount on MFRBs, $17 discount on LFRBs). For shipping rates for your country, visit our Policies page.
My order arrived flawed/incomplete. What do I do?
If there is an issue with your order, please send an email to email@example.com. Include as many details as possible in your email, including photographs. You have 14 days from the delivery date of your package to notify us about anything wrong with your shipment. Please examine your orders before washing, as we cannot be responsible for order errors after they have been washed or after the 14 days.
I don’t love my fabric as much as I thought I would. Do you accept returns?
Unfortunately, we do not accept returns. We do have a Buy/Sell/Trade group on Facebook where you can list your items for sale if you do not like or have extra fabric. We are also not responsible for differences in perceived color due to computer screens. We try to describe color as accurately as possible, and will not issue refunds or accept returns due to this.
Where can I learn more about future stockings?
If you join our Facebook group, we post there regularly with sneak peeks, giveaways, and information about future stockings. Our regular stocking time is Tuesdays at 4pm Pacific.
Do you have any active coupon codes?
We have a 10% off coupon code when you subscribe to our Newsletter. We also have weekly codes sent via the newsletter and other deals announced on occasion or given as gifts during some sales.
Why isn’t my coupon code working?
Only one coupon can be used at a time. Most coupons are one-use-per-customer. If you are sure you have entered your code correctly and you do not apply to the aforementioned criteria, send us an email and we will rectify the situation.
Will you hold my order?
Yes, we will hold your order as long as you need. Just leave an order note, or if you forget, send an email to firstname.lastname@example.org and we will hold as long as you need.
What does BYOB stand for?
BYOB stands for Build Your Own Box. These are cuts of fabric we only have one of that would normally be sold in mystery boxes. Instead, we let you choose which fabrics you would like at low prices, so there is no risk of disappointment from a mystery box. BYOBs often sell very quickly and are one of a kind.
What is [insert fabric] and what is it good for?
We have an extensive fabric guide, as well as a fabric quiz to help you learn about the different types of fabrics. Our Facebook group is also a great place for learning about fabrics and sewing, as well as showing off your creations.
I am experiencing a glitch with the website. Who do I contact?
Send an email to email@example.com and we will look into it right away! Providing as much information as possible, including screenshots and error codes is very helpful to us!
What does (Multiple Cuts) mean?
(Multiple Cuts) in a product title means if you order that product, your order may not be continuous yardage. All cuts will be at least 1 yard long, and total cuts will add up to the amount of yards you ordered, if not more. If a product has (Multiple Cuts) in it’s title, it usually means it is highly likely you will receive more than one cut if you order more than one or two yards. Some fabrics may be sent in multiple cuts even without this in the title (due to unforeseen flaws or test holes), but it is very rare. If a product says (1 Yard Cuts) in the title, it will be sent in multiple 1-yard or generous 1-yard cuts depending on availability.
Do these two fabrics match?
Send us an email at firstname.lastname@example.org and we are happy to send you additional photos or find coordinates for you.
Do you have more or [insert fabric] or will you be restocking it?
Feel free to send us an email at email@example.com and we are happy to check. Sometimes we estimate low on yardage and we have more available than listed. If there is something you need more of, or you would like to be restocked, send us an email. Though the fabric world is always changing and we are not always able to restock, we will do our best to look for you and just might be able to help. If not, our Buy/Sell/Trade group on Facebook might have someone with some of the fabric to sell.